Technical Customer Experience Manager

Title Shadow

Technical Customer Experience Manager

Founded in 1996, Trisotech is a worldwide leader in digital modeling and automation.
We are seeking a dynamic Technical Customer Experience Manager to join our team creating industry-leading SaaS software. While this position does not require an heavy IT technical background, the candidate will need to be tech savvy to a certain extent to discuss with our users.
The Customer Success Manager interacts daily with our users to support them in the usage of our solutions through different types of engagement.
The salary will be based on work experience, we will consider motivated candidates that do not perfectly fit the ideal profile.
Major responsibilities
  • Support customer’s usage of our products
  • Train and mentor customers and partners to optimize the way they use our products to achieve their goals
  • Answer customers’ inquiries about our products and services
  • Assist the sale team with technical knowledge to narrow down the right solution for potential and existing customers
  • Create industry-specific content to provide concrete examples using best practices
  • Test new versions of the product to make sure it meets users requirements
  • Document product functionalities
Ideal Profile
  • An IT-related degree or experience
  • Experience as a Customer Success Manager
  • Excellent oral and written communication skills
  • Experience with business process and decisions
  • Leadership, management, organization, and planning skills
  • Team player that thrives in both group and individual projects and is able to work with minimal supervision and direction
  • Ability to work in a fast paced changing environment and manage simultaneous activities
Location: Mostly remote work from the Montreal area

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