How a Swiss government uses Case Management and CMMN to keep track of parliamentary interventions

Abstract

The processing of parliamentary interventions in a Swiss state (canton) involves many different parties: Parliamentary Services, Government, Ministries, Commissions, etc. In this jurisdiction, it is lawfully required that the government responds to each intervention within precise delays. Additionally, the government must publish an overview of the progress of answering and executing all interventions on a regular basis.

With multiple actors, varying delays and numerous ongoing instances, the government needed a flexible solution to communicate and deliver services to the citizens.

On these bases, the state administration initiated a project to implement a system for keeping track of parliamentary interventions, from their tabling to their classification by parliament after execution. To be able to communicate the courses of action easily and graphically, it was decided to use a model-driven approach. Not only should the models be understandable by all stakeholders, technical or not, but they also needed to be directly implemented on the state administration’s process engine.

At first sight, the processes might have looked like typical linear processes with several parties involved that can be modeled and implemented using BPMN. When diving into the details, it however became clear that it was a better approach to view the intervention as an object (case file) transitioning from one state to another through the occurrence of events or actions triggered by the different process participants, which corresponds to the CMMN view of a process.

In this webinar, we will demonstrate:

How CMMN allows to focus on the activities that the different parties involved can perform on an intervention, depending on its current state;

How each of the activities can be analyzed in the context of the current state of the intervention without having to take into account the rest of the process;

Why CMMN fits an agile software development approach; and

How CMMN can provide the workflow logic behind user-facing software applications.

Serge Schiltz, CEO and founder of processCentric GmbH is the founder of processCentric GmbH, a firm that provides expertise in the field of business process and rules management based in Switzerland and working all over Europe. He has delivered business process analysis, decision management and software development projects for over 25 years. Dr. Schiltz is also an author, university lecturer and instructor in project management, business analysis and BPM. He as published several articles and books in English, German and French.

Jean-François Gonguet, Senior Solution Architect at adesso Schweiz AG At adesso, Jean-François is in charge of developing partnerships for business process management, containerization and cloud-ready applications with various technology providers. Before that, he spent 28 years at IBM as technical pre-sales architect and has been involved in different projects around BPM and integration for large customers.

Jean-Christophe Crettenand, Head of Information System, Canton of Valais Government Controlling For fifteen years, Jean-Christophe devoted himself as a PowerBuilder and PL/SQL specialist in the development of an IT solution allowing the management of the State by performance mandate. In 2012, during his master’s degree in Information Systems Management, he discovered BPMN and project management. Since then, he is coordinating inter-agency projects, including ViaParl: “Keeping tracks of parliamentary interventions”.