Decision Intelligence (DI)

It blends data science, AI, decision modeling, and domain expertise to support, augment, or automate business decisions. It treats decisions as strategic enterprise assets, ensuring that human expertise, business rules, AI insights, and organizational context are orchestrated into high-quality, auditable outcomes. Unlike traditional analytics, which stop at insight, DI connects the dots between data, rules, processes, and people, creating a closed-loop system where decisions are explicitly modeled, executed, monitored, and improved over time.

This decision-centric approach is rapidly gaining adoption across sectors, from finance and healthcare to government and public services.

How Trisotech Addresses
Decision Intelligence (DI)

Trisotech Digital Enterprise Suite (DES) is a cloud-native platform that treats decisions as first-class assets, combining decision models based on open-standards with AI and knowledge graphs to orchestrate processes, data, and human judgment. Business value is delivered by orchestrating decisions rather than just tasks or workflows. Every decision, process (workflow), case, or API is managed as a governed semantic asset, meaning it’s explainable and auditable. The platform is built on BPM+ standards (DMN for decisions, BPMN for processes, CMMN for cases, SDMN for data) to ensure model-driven interoperability and avoid vendor lock-in. A Digital Enterprise Graph (DEG) links these models with data and business vocabulary, providing rich context and reuse across the enterprise. Trisotech Decision Centric Orchestration (DCO) technology also emphasizes AI augmentation with governance: it can embed AI services (e.g. GenAI prompts, machine learning classifiers) directly into workflows while applying “TRUST” principles (Traceability, Reflectiveness, Understanding/Oversight, Separation of duty, Transparency) for safe, explainable AI use. In short, Trisotech DES is an integrated decision-centric platform combining decision automation, process orchestration, case management, and knowledge management with AI, all under strong governance. This comprehensive capability set aligns closely with Gartner’s vision of decision-centric solutions and Decision Intelligence Platforms (DIP).

What are Decision Intelligence Platforms (DIPs)?

A Decision Intelligence Platform (DIP) is a software environment that empowers organizations to model, automate, monitor, and optimize complex decisions. According to Gartner a DIP must support capabilities such as decision modeling, orchestration, composability, collaboration, execution, governance, and learning from outcomes.

Unlike standalone AI or analytics tools, a DIP delivers an end-to-end lifecycle:

• Model decisions using standard notations.
• Execute them via orchestration engines.
• Monitor outcomes and compliance.
• Analyze the quality and outcomes of those decisions.

This unified approach accelerates agility and ensures trust, transparency, and accountability in automated decisions.

How Trisotech Addresses
Decision Intelligence Platform (DIP)

Trisotech Decision-Centric Orchestration (DCO) technology aligns strongly with Gartner’s criteria for Decision Intelligence Platforms (DIPs) by offering explicit decision modeling and orchestration through BPM+ standards (DMN, BPMN, CMMN, SDMN). In fact, Trisotech is recognized by Gartner as a representative vendor in the DIP category. Trisotech modular, API-driven architecture supports composability and microservice deployment, while its cloud-native execution environment enables governed, traceable decision services at scale. The platform fosters collaboration among business and technical stakeholders and integrates human oversight into AI-augmented decisions via its TRUST (Traceability, Reflectiveness, Understanding, Separation, Transparency) framework. Trisotech also emphasizes governance, policy enforcement, and real-time observability to meet strict monitoring and compliance demands. Through modeling and continuous monitoring, it supports decision refinement and learning over time. Conceptually, Trisotech neuro-symbolic approach, combining business rules, knowledge graphs, and AI, embodies the principles of decision intelligence, positioning it as a fully realized and future-ready DIP.

In short, the Trisotech Digital Enterprise (DES) Suite offers:

• Full decision modeling and orchestration via DMN, BPMN, CMMN and SDMN.
• Composability through a low-code environment and open APIs.
• Governed execution with explainability and observability at every step.
• Collaboration across business and technical roles via shared semantic assets.
• Analysis of decision performance for improvement insights.

By treating decisions as governed, repeatable assets, financial institutions can:

• Standardize regulatory and credit decisions.
• Automate case-based operations (e.g., KYC, loan approvals).
• Embed explainable AI in decision workflows.
• Ensure full traceability for audits and regulatory reviews.

Decision Intelligence in financial services improves “decision quality and explainability while reducing time-to-insight and operational costs”.

How Trisotech Addresses
Decision Intelligence in Financial Services

Trisotech for Financial Services enables institutions to:

• Model compliance, risk, and eligibility decisions using DMN with a business vocabulary.
• Orchestrate workflows involving human approvals and AI components.
• Embed auditability and compliance at the core of decision execution.
• Deploy modular decision services that are scalable and policy-controlled.

Through semantic modeling and governed orchestration, Trisotech helps financial organizations operationalize DI to accelerate innovation while maintaining compliance and trust.

DI enables:

• Standardization of clinical decision support (CDS).
• Real-time orchestration of care pathways and prior authorization.
• Transparent, auditable AI augmentation in clinical workflows.
• Interoperability via standards like FHIR and BPM+ Health.

Decision intelligence in healthcare is entering the early mainstream and is key for next-generation care orchestration and utilization management.

How Trisotech Addresses
Decision Intelligence in Healthcare

Trisotech for Healthcare provides:

• End-to-end support for BPM+ Health modeling (DMN, BPMN, CMMN, SDMN).
• Seamless integration with FHIR APIs.
• Orchestration of AI-assisted decisions with human oversight (e.g., infection control, remote monitoring).
• Compliance with data privacy, consent, and auditability standards through its governance-first architecture.

By embedding decision intelligence into clinical and operational pathways, Trisotech empowers health systems to improve outcomes and reduce variability, all while maintaining transparency and trust.

Conclusion

Decision Intelligence is more than a buzzword; it’s the future of responsible automation. Whether in finance, healthcare, or any data-driven industry, the ability to model, govern, and optimize decisions is the key to agility and trust.

Trisotech leads this transformation with its Decision-Centric Orchestration technology: a complete decision intelligence platform rooted in open standards, AI augmentation, and human-AI collaboration. It’s not just automation; it’s orchestration of intelligence. A statement that could serve as a manifesto for decision intelligence.