Business Orchestration and Automation Technologies (BOAT)

What is Business Orchestration and Automation Technologies (BOAT)?

Business Orchestration and Automation Technologies (BOAT) is Gartner’s term for the next evolution of enterprise automation, a convergence of tools like robotic process automation (RPA), business process management (BPM), low-code platforms, and AI into unified environments that orchestrate end-to-end processes across systems, data, and teams (Gartner Source).

Unlike traditional point solutions that automate tasks in isolation, BOAT introduces a holistic approach that integrates workflows, decisions, and AI-driven components into a single cohesive, intelligent system. This model is proposed to overcome the fragmentation of hyperautomation, offering organizations a scalable and composable foundation for digital execution.

Gartner identifies BOAT as a key emerging category of intelligent automation solutions, distinct from earlier task-focused tools due to its composable and decision-aware architecture.

What are Business Orchestration and Automation Technologies (BOAT) Platforms?

BOAT platforms are the integrated software environments that make BOAT’s vision actionable. These platforms combine capabilities such as:

• Model-driven design for orchestrating workflows and decisions
• Low-code development to empower business and IT collaboration
• Composable integration via APIs, events, and data services
• Embedded AI for intelligent decision-making and process adaptation
• Governance and observability for scalable, trusted automation

A modern BOAT platform isn’t just a workflow engine; it’s a digital business operating system. By coordinating automation components (RPA bots, integrations, rules, ML models) into seamless end-to-end execution paths, BOAT platforms enable rapid innovation and reliable execution.

Gartner emphasizes that these platforms are essential for building composable businesses, facilitating modular reuse, and minimizing reliance on fragmented toolsets (Gartner Source).

How Trisotech Addresses BOAT

Trisotech leads in this space with its Decision-Centric Orchestration (DCO) approach. Built on open BPM+ standards (BPMN, DMN, CMMN, SDMN), Trisotech treats every workflow, case, decision, and API as a governed semantic asset. Its SMART Decision Fabric empowers organizations to orchestrate data, human judgment, and AI in a unified and explainable way. Trisotech goes beyond automating tasks, it orchestrates business decisions with traceability, transparency, and oversight using its TRUST framework, positioning it as a next-generation BOAT solution.

Trisotech offers a full-featured BOAT platform through its Digital Enterprise Suite, built on a cloud-native architecture. It combines modeling, automation, and decision services in a unified environment, seamlessly integrating AI services and analytics. Each service operates as a containerized micro-agent with policy-based governance. With its Digital Enterprise Graph, Trisotech ensures that every model, execution, and outcome is context-aware, connected, and reusable, fulfilling Gartner’s vision for composable, intelligent BOAT platforms.

These technologies support model-driven orchestration, where processes, decisions, and rules are explicitly represented and executed. By combining process orchestration with decision intelligence and knowledge management, BOAT delivers agility, scalability, and compliance in an increasingly complex business environment.

BOAT in Financial Services

The financial services sector demands compliance, agility, and transparency, all of which BOAT directly supports. BOAT technologies in finance are used to:

• Streamline loan origination, onboarding, and claims processing
• Automate credit risk assessments and fraud detection
• Ensure compliance with regulations like Basel III, and Dodd-Frank
• Enable real-time decisions in trading, underwriting, and customer support

Financial institutions benefit from BOAT’s ability to handle complex decision logic and orchestrate actions across systems and teams. This helps reduce manual work, minimize risk, and ensure auditability.

How Trisotech Addresses BOAT in Financial Services

Trisotech provides financial organizations with a decision-centric orchestration platform that supports regulatory compliance, intelligent decision-making, and seamless process execution. With its standards-based modeling tools and support for explainable AI, Trisotech enables banks and insurers to create agile, transparent solutions for fraud detection, claims adjudication, and credit scoring. Its ability to treat decisions as assets aligns perfectly with financial firms’ need for governance and traceability.

BOAT in Healthcare

In healthcare, BOAT is revolutionizing the way care is coordinated and delivered. Key applications include:

• Automating clinical workflows and care pathways
• Orchestrating prior authorizations and claims validation
• Supporting medical necessity decisions with AI-enhanced rules
• Integrating with FHIR-based APIs to enable interoperability
• Ensuring compliance with mandates like CMS-0057-F

Healthcare demands precision, traceability, and explainability. BOAT empowers providers and payers to coordinate activities across electronic health records, insurance systems, and patient portals, ensuring care is delivered efficiently, ethically, and in accordance with policy.

How Trisotech Addresses BOAT in Healthcare

Trisotech is a leader in healthcare orchestration. Its platform supports BPM+ Health standards, FHIR integration, and decision automation tailored to medical and administrative processes. Trisotech powers intelligent digital assistance that guides care teams, validates authorizations, and orchestrates decisions with full explainability. Its combination of BPMN, DMN, and CMMN case management provides the agility healthcare organizations need to comply with new federal mandates and improve patient outcomes.

Why Trisotech Is Your BOAT Advantage

Business Orchestration and Automation Technologies (BOAT) are redefining how industries achieve agility, compliance, and intelligence in their operations. By fusing decision intelligence with process orchestration, BOAT enables smarter, faster, and safer business execution. Whether in finance, healthcare, or beyond, the future lies in decision-centric orchestration.